Before contacting us about problems, please carefully review the following instructions, as there may already be an answer. This avoids unnecessary backlogs in our customer service and allows us to serve you quickly when we really need it.

The most common solutions to problems

Below is a list of the most common measures that solve most of the problems.

1. Restarting devices and clearing caches
   Restart the terminal (computer, phone or pad) and Internet router (ADSL, WIFI, etc.) you are using. Clear the cache of your browser or e-mail client using the instructions for the program you are using. If possible, try another browser or program. If the problem is with e-mail, try to see if the e-mail works via webmail(server addresses).
2. Check server addresses
   If the problem is with connecting to webmail, email or the control panel, please check that you have up-to-date addresses. If you are using browser characters, then when using the control panel and webmail, you should check that the address does not contain a cpsess line, but rather, the address is in the format given in the server addresses. When using the email client, check that the server address (outgoing and incoming) is not other than the server address of the server in question.
3. Password reset and reinstallation of the account in the program used
   If you encounter problems using your account after checking the server addresses, the first thing to do is to change the password of your account. You can change the password for the admin panel and the email account from the admin panel. The details of the control panel can be found in the account details message sent when the web hotel account was delivered. If the password for the control panel is lost, it can be changed in the client system under Account details. The up-to-date address of the control panel can be found in the server addresses. If changing the password does not help, you should try to reinstall the account in an e-mail client, FTP program, etc. To be on the safe side, it is advisable not to delete the old account but to install the account as a new account in the program.
   
4. Connectivity problems report
   Connectivity problems can occur for many reasons and are usually temporary. If possible, try another Internet connection (e.g. mobile). Try connecting your account to the control panel or webmail(server addresses) to see if the server's firewall is blocking your access to the server. If the firewall is blocking your access, you will receive a notification and instructions on how to resolve the problem.
5. Free disk space
   If you are having problems receiving emails or using the site, it may be because the disk space is full. If you receive the error message "The system user username has exceeded its allotted quota of disk blocks" when trying to log in to the control panel or webmail, you have definitely run out of disk space. From the admin panel, you can monitor disk space usage and set up a contact email to receive notifications of disk space usage. If the disk space is full and you cannot access the account to free disk space, please contact customer service.
6. Other problems
   General problems and disruptions and major technical changes are reported in our technical bulletins and server-wide problems are shown on our uptime page. Answers to problems can often be found in the general questions or general technical questions sections. In addition, cPanel provides a wealth of English-language instructions and videos on its website.