The resources available to an individual account are limited in accordance with the terms of the agreement. The account cannot even temporarily access more than the allowed resources, but the account and site will be slowed down or prevented automatically if the limits are exceeded. This ensures a fair and consistent service for all customers, meaning that users who disrupt the service or overloaded servers, for example, are history.

Limitations on resources

The use of resources in hosting packages is limited to a lower level than is achieved on your virtual servers.

• The instantaneous use of the processor is limited to the level specified in the package.
• The instantaneous use of central memory is limited to the level specified in the package.
• Processes are limited to twenty (20) start-up and forty (40) simultaneous processes.
• Disk usage is limited to level 1 T/s.
• Restrictions include processes initiated by the user ID and access to databases.
• The average daily usage must not exceed 20% of the package limits.

• Disk space usage is limited according to the size of the package. It's a good idea to update the package or always buy more space well in advance of running out of disk space.
• The amount of use is limited to 5,000,000 surveys per month (http(s)-hit), 500,000 surveys per day, and 150,000 surveys per hour.

E-mail restrictions

Sending and receiveing email is restricted to prevent spam.

• E-mail messages cannot be received from senders on global block lists.
• An e-mail message cannot be received if the system detects it as spam, or if the system finds viruses, malware, or malicious code in the message.
• The limit for sending e-mail messages is 1,000 messages per hour. Oversending messages are not delivered and do not queue either. Messages in the e-mail list (Mailman) are not restricted. For larger shipping needs, we recommend our own virtual server or a separate email delivery service.
• An e-mail message is not sent if the system recognizes it as junk e-mail.

Security restrictions

Servers include numerous security features that limit exceptional activity on accounts. In normal use, security restrictions are not visible to users in any way, but in abnormal use they can prevent the user from operating on the account or its site. If a customer encounters security restrictions, we will, if possible, investigate the matter with the customer and try to remove that restrictive security feature from the customer's account.