Privacy practices

This page provides clear information on how Suncomet Oy processes personal data. By using our services, you consent to Suncomet your personal data. If you do not wish for your personal data to be processed, you can cancel your subscription by contacting our customer service.

Briefly

All processing of personal data complies with the following principles :
• Personal data will be processed for the purpose of implementing the contract.
• Personal data will only be processed to the extent necessary.
• The processing of personal data is minimised to correspond only to the data for which processing is necessary.
• The personal data processed is accurate.
• Personal data is stored only for the necessary time. Unnecessary data is regularly deleted.
• Personal data is stored securely.
• The processing of personal data is provided to the customer upon request.
• The Customer has the right to decide on the processing of their personal data.

More detailed information on the processing of personal data

1. What information we collect from you?

We collect the following information:
- Information provided by you. When you complete the subscription form, you provide us with the following information for our customer register: name, address, telephone number, email address, IP address, personal identification number/Y ID/Union registration number.
- When you use our services, we receive the following information about you: IP address and access log information.

2. Where we use the collected personal data for?

We use the information we collect from our customers to provide, maintain, protect, and improve our services. We do not use your information without permission for any purpose other than what is necessary to fulfill the agreement. We do not disclose personal information to parties outside the agreement. We also do not track you using cookies.

3. What can you do if you don't want your data processed or want it changed?

You can request information about yourself from Suncomet at any time. You can also request deletion at any time. We will respond to the service within a reasonable time, within 48 hours at the latest, within customer service hours.

You can contact us:

Form: https://suncomet.fi/customer-service/

By email: customer service (at) suncomet.fi

By mail:
Suncomet Oy
Sysmäntie 36
19700 Sysmä

You always have the right to request access to, edit, or delete the data we have collected about you. However, this does not apply to situations where we are required to retain the data for legal reasons. You can manage the content of the service you have subscribed to within the limits set forth in Suncomet’s general terms and conditions. It is your responsibility to use the services subscribed to from Suncomet in a secure manner. You can find our current terms and conditions at suncomet.

4. How and for how long we store the personal data collected?

We retain the personal data we collect for as long as there is a legal basis for processing it under the General Data Protection Regulation (2016/679). Unnecessary data is deleted. The necessity of retaining data is assessed on a regular basis. We strive to maintain our services in a manner that protects data from intentional or accidental destruction. For this reason, we may not immediately delete remaining copies of data from our active servers or remove data from backups after you have deleted the data from our services.

5. Who has the right to process personal data?

We restrict access to personal data to our employees and our contractual partners. These persons are bound by professional secrecy. The violation of which may lead, for example, to dismissal or criminal charges.

6. How is the implementation of the Privacy Policy monitored?

We regularly check that this Privacy Policy is being followed.

7. What reforms Suncomet has done to improve data protection?

Here are just a few of the updates we’ve implemented and developed over the past few years:
• Our website and systems now operate entirely with SSL encryption.
• We provide free SSL certificates for all domain names used in our services to enable SSL encryption on their websites.
• Our critical services require two-factor time-based authentication in addition to a password and a physical code key.
• Monitoring of insecure applications has been tightened and will continue to be tightened to improve overall information security.
• We offer a separate GDPR-compliant email delivery system as an additional service (see suncomet ).
• To protect our customers’ legal rights, direct access to IP addresses has been blocked from the control panel.
• Numerous improvements, updates, and enhancements to service security, protection systems, and policies.