Responsive Maintenance Service

Around-the-clock (24/7) monitoring of site or server* activity (one-hour response time).

A hardware, server application or website* fault will be fixed within 12 hours of the problem being detected.

An application-layer firewall installed, configured and maintained according to the needs of the server or site. Daily automatic security updates to server applications (not kernel updates) or site software.

An automatic repair system for the most common server or website problems. 30 minutes per month of dedicated maintenance for your server or website**.

* The server includes native applications installed by the service provider (e.g. operating system, Apache, PHP, MySQL). The site includes the core application of the site. The server or site does not include plug-ins, third-party applications or other applications or settings that have been significantly modified by the customer.
** Dedicated maintenance includes any maintenance or modifications to the server or site ordered by the customer. If no Dedicated Maintenance has been ordered during the month, the last day of the month will be used to review the logs of the server or site for any problems and resolve them.