Proactive Maintenance Service

Proactive maintenance and round-the-clock (24/7) monitoring of the website or server* operations.

A hardware, server application or website* fault will be fixed within 8 hours of the problem being detected.

An application-layer firewall installed, configured and maintained according to the needs of the server or site. Daily automatic security updates for server applications and server kernel or site software and plug-ins.

Email and/or text message fault reports via an automated monitoring system, including comprehensive statistics on speed and uptime. Daily monitoring of block lists and free of charge de-listing.

An automatic repair system for the most common server or website problems. 2 hours per month of dedicated server or site maintenance**.

* The server includes the original applications installed by the service provider (e.g., operating system, Apache, PHP, MySQL). The website includes the website's core software. The server or website does not include add-ons, third-party applications, or other applications or settings to which the customer has made significant changes.
** Dedicated maintenance includes maintenance or modification work on the server or website ordered by the customer. Unused maintenance hours do not carry over to the next month.